Terms & Conditions: Free Trial is offered with our month to month WordPress help membership. Free Trials is meant for you to gauge our response and have us take a look at your issue. Please keep in mind depends on complexity of the issue, it may take few days or more to fix an issue. Often, fixing an issue may require you to change plugin or set of plugins you are using to make it work. We often will ask for admin access to your site in order to properly troubleshoot the issue. Our goal is to help you understand the function and limitation of each plugin and themes and help you find ways to make it work. If plugin is not functioning correctly or as expected, we’ll pursue answer from authors on your behalf to resolve the issue which may take extra time. No refunds will be provided for any membership/subscription. However, based on wait time and issue, we may extend your membership to compensate.